Privacy Policy
Student Solutions tremendously respects your privacy and the safety of your personal information. Our Privacy Policy provides detailed information about how we collect, use, protect, and disclose your information whenever you use our site, social media, or mobile apps or when you contact our customer care services directly. By visiting our services, you agree to the practices outlined in this policy.
Student Solutions is an academic consultancy firm based in the United Kingdom that provides professional support to students worldwide to assist in completing assignments, dissertations, proofreading assignments, online tutoring, and other academic services. We have more than ten years of experience and are eager to help you succeed in your academics. At the same time, we take the effort to protect your personal privacy.
This Privacy Policy is intended to cover all those who engage with The Student Solutions, regardless of whether you are a visitor to our official web page, www.thestudentsolutions.co.uk, a client utilising our services, or simply emailing, chatting live, or communicating with us via social media. It also covers communications through any adverts, promotional activities, or mobile applications we may have.
The information we gather varies in many ways so that we can provide our services efficiently. Personal data is collected directly from you when you order or create an account with us. This can be your full name, email address, contact number, university information, your level of studies (undergraduate, master’s or PHD), your course information, your country of residence and your payment details. We also gather information regarding your order preferences and history, as well as any special academic needs, to find you the most qualified academic professional.
We also collect automatically generated information whenever you access our sites on the web or on your mobile device. This information involves your IP address, browser type, operating system, device type, geolocation data, pages viewed, session times, clickstream data, and referral URLs. We also safely store communication data, chat logs, emails with the customer support team, and any feedback or reviews left voluntarily.
The data obtained is multipurpose. First, it will enable us to process your orders efficiently and promptly deliver the academic services you order. This information will help us match you with the most suitable academic professional and allow us to communicate efficiently and in real time when delivering the service. We also send you notifications and updates on the progress of our services, promotional offers, discounts, loyalty rewards and other personalised messages that we believe will improve your overall experience using our data.
We use your data to maintain the quality of our customer support, perform internal quality assurance, and analyse data to constantly upgrade our site and services. It also helps to obtain payments, prevent fraud, comply with regulations, and resolve possible disputes.
Our legal grounds under the UK General Data Protection Regulation (UK GDPR) will be to process your personal information when necessary to fulfill a contract to provide the services you have ordered, where we have received explicit consent to market to you, where we have a legal obligation to process your data, and where we have legitimate business interests to innovate and secure our services continually.
We will keep your personal information as long as is necessary to achieve the purposes for which such information was collected. We usually keep your order-related information up to 30 days after the last delivery of your order. Your data is permanently deleted after this period unless the law dictates otherwise or you have specifically agreed with us to continue supporting you and your data. Nevertheless, anonymised performance data, including academic results or overall feedback, can be stored in internal analyses or as a testimonial, but only with your express permission.
We do not sell your personal information at all. Nevertheless, we might transfer your data to third-party services to provide our services to you efficiently. This will cover writers and academic experts under non-disclosure contracts, reputable payment processing gateways (like PayPal, Stripe), email marketing providers (only to users who have opted in to marketing), security services (such as fraud prevention providers), and when needed by law or court orders. We observe that any third party is bound to our stringent data protection criteria.
Owing to the fact that we also provide services to students outside the UK, your data may at times be processed outside the country. Where we need to transfer your data internationally, we put in place robust protection mechanisms such as Standard Contractual Clauses and other mechanisms as may be recommended by GDPR to ensure that your data is secure and safe.
Your data security is our number one priority at The Student Solutions. We use secure security measures like SSL encryption to secure transactions on our website, advanced firewalls, anti-malware, and strict role-based access control to ensure that only the necessary personnel can access your data. We also conduct regular security audits and compliance tests, offer continuous data protection education to our employees, and adhere to strict data deletion procedures.
You have particular rights under the UK GDPR about your data. These are the right to access, rectify, or request erasure of your data (from the so-called right to be forgotten), restrict or object to its processing, request data portability, and withdraw your consent at any time. Should you want to exercise any of these rights, please contact us at info@thestudentsolutions.co.uk, and we will get back to you within 30 days. You can also direct any complaint regarding our use of your data to the Information Commissioner’s Office (ICO) if you feel we have not addressed your concerns.
Cookies and other tracking technologies. We utilise cookies and other tracking technologies to improve your site experience, manage sessions, recall your preferences, and perform website analytics and visitor analysis. Cookies are classified as essential cookies, which ensure sites can work, analytical cookies to measure site performance, and marketing cookies to customise advertising. Using your browser, you can change your cookie settings; however, turning cookies off may result in some features and your interaction with our site.
We occasionally include links on our site that lead to third-party websites or services, such as payment processors or partner platforms. We highly encourage you to read the privacy policies of these third-party websites because we do not accept responsibility or liability for their privacy policies.
We will occasionally revise this Privacy Policy to confirm changes in the law or business practices. The latest version will always be accessible at thestudentsolutions.co.uk/privacy-policy. We invite you to revisit this policy occasionally to be informed about how we are safeguarding your information.
Should you have any questions, concerns or requests relating to this Privacy Policy or our data handling practices, then please get in touch with us directly:
📧 Email: info@thestudentsolutions.co.uk
📞 Phone: +44 7429 916070
🏢 Address: 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom
